Shipping & Returns
Shipping & Returns
CLAVISHOUSE · LOGISTICS
This page explains how orders reach you in plain language. The binding versions are our Shipping Policy and Refund Policy.
Production
Each ClavisHouse piece is made to order. Production takes 2–7 business days from the moment your payment clears. We work this way to keep waste low and inventory honest — nothing is printed until someone wants it.
Shipping
We ship within the United States only, to all 50 states. Standard delivery takes 2–5 business days after your order leaves the production facility, so the total from order to doorstep is 5–12 business days. Business days exclude weekends and public holidays.
Shipping is priced by the number of pieces in your order:
| Items in order | Standard shipping |
|---|---|
| 1 | from $4.75 |
| 2 | from $7.15 |
| 3 | from $9.55 |
| 4 | from $11.95 |
| 5+ | from $14.35 |
The exact figure depends on which pieces are in your basket, and it is always shown at checkout before you pay. Nothing is added afterwards.
If you are outside the US and want a piece, write to sales@clavishouse.com and we will let you know when we open your region.
Sales tax
Prices on the site are shown without sales tax. Tax is calculated automatically at checkout based on your delivery address, and it is applied to shipping as well as to the garments where your state requires it.
Tracking
You will receive a confirmation email when you order, and a second email with tracking when the piece ships. Tracking can take 24–48 hours to show its first scan after a label is created. That is normal and does not mean the parcel is lost.
Multiple parcels
Different garments are produced at different facilities, so an order with several items may arrive in separate parcels on different days. There is no extra charge for this.
Returns and exchanges
Because every piece is made to order and cannot be resold, we do not accept returns for change of mind or for a different size being wanted. Please read the size guide on each product page, or email us before ordering and we will help you choose.
Damaged or misprinted pieces
If your piece arrives damaged, misprinted, or materially different from what you ordered, email sales@clavishouse.com within 30 days of delivery with your order number, a clear photograph of the problem, and a photograph of the packaging.
We will confirm within one business day and send a replacement at no cost. You do not need to return the faulty piece. Where a replacement is not possible, we refund in full to your original payment method.
Lost in transit
If tracking has not updated for 7 business days after dispatch, contact us and we will open an investigation with the carrier. Parcels confirmed lost are replaced at no cost.
If tracking shows delivered but nothing arrived, wait 48 hours — carriers sometimes scan early — then contact us and we will help you file a claim.
Address corrections
Check your address carefully at checkout. If you spot an error, write to us immediately; we can usually catch it before production begins. Once production has started the destination cannot be changed. Parcels returned to us for an incorrect or incomplete address can be reshipped at the customer's cost.
Peak season
Between mid-November and late December, production typically runs 3–5 business days longer across the industry. We publish holiday order cut-off dates on the homepage each year.