Shipping policy

SHIPPING POLICY

Every ClavisHouse piece is made to order. Nothing sits in a warehouse waiting — your garment is printed and finished after you place your order. That is why our timeline has two parts: production, then transit.

PROCESSING AND PRODUCTION

2 to 7 business days. Production begins once payment clears. Embroidered and cut-and-sew items sit at the longer end of that range. Orders of 12 or more items may take additional time.

TRANSIT

United States, standard delivery: 2 to 5 business days after your order leaves the production facility.

Total estimated delivery: 5 to 12 business days from order to doorstep. Business days exclude weekends and public holidays.

SHIPPING RATES

Shipping is calculated at checkout based on how many pieces are in your order. It starts at $4.75 for a single item and rises in steps as you add more. You always see the exact amount before you pay, and nothing is added afterwards.

SALES TAX

Prices on this site are shown without sales tax. Tax is calculated automatically at checkout from your delivery address, and is applied to shipping as well as to the garments where your state requires it.

WHERE WE SHIP

We currently ship within the United States, including all 50 states. If you are outside the US and would like to order, write to us at sales@clavishouse.com and we will let you know when we open your region.

TRACKING

You will receive a confirmation email when your order is placed and a second email with tracking as soon as it ships. Tracking can take 24 to 48 hours to show its first scan after the label is created. This is normal and does not mean your parcel is lost.

MULTIPLE ITEMS, MULTIPLE PARCELS

Because different garments are produced at different facilities, an order with several items may arrive in separate parcels on different days. You are never charged extra for a split shipment.

ADDRESS ACCURACY

Please check your shipping address carefully before completing checkout. Once an order enters production we cannot change the destination. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. The reshipping cost is the customer's responsibility.

DELAYED, LOST OR DAMAGED ORDERS

If tracking has not updated for 7 business days after dispatch, contact us and we will open an investigation with the carrier.

If your item arrives damaged, misprinted, or materially different from what you ordered, email sales@clavishouse.com within 30 days of delivery with your order number and clear photographs of the item and the packaging. We will send a replacement at no cost to you. You do not need to return the faulty item.

Because every piece is printed to order, we cannot accept returns for change of mind or for the wrong size being ordered. Please review the size guide on each product page before purchasing. Our full terms are set out in the Refund Policy.

PEAK SEASON

Between mid-November and late December, production times typically extend by 3 to 5 business days across the industry. We publish holiday order cut-off dates on our homepage each year.

QUESTIONS

Email sales@clavishouse.com and we will respond within one business day.