Refund policy

RETURN AND REFUND POLICY

Every ClavisHouse garment is printed and finished after you place your order. Nothing is pulled from existing stock, and a returned piece cannot be resold. For that reason our policy works differently from a conventional retailer's. Please read it before ordering.

DAMAGED, DEFECTIVE OR MISPRINTED ITEMS

If your order arrives damaged, misprinted, or materially different from what you ordered, we will replace it free of charge.

Email sales@clavishouse.com within 30 days of delivery with your order number, a clear photograph of the item showing the issue, and a photograph of the shipping label or packaging.

We will confirm within one business day and send a replacement at no cost. You do not need to return the faulty item. Please keep it or dispose of it responsibly.

Where a replacement is not possible, we will issue a full refund to your original payment method. Refunds typically appear within 5 to 10 business days depending on your bank.

CHANGE OF MIND AND SIZING

Because each piece is made to order, we cannot accept returns or exchanges for change of mind, or because a different size was wanted.

Every product page carries a full measurement table under Size Guide. Measurements are of the garment laid flat, so compare them against a shirt you already own rather than your own body. If you are between sizes or unsure, email us before you order and we will help you choose.

ORDER CANCELLATIONS

Orders can only be cancelled before production begins. Production usually starts within a few hours of purchase, so contact us immediately at sales@clavishouse.com if you need to cancel. Once an order has entered production it cannot be cancelled or amended.

INCORRECT SHIPPING ADDRESS

Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment. The reshipping cost is the customer's responsibility. Address changes cannot be made once an order has entered production.

LOST OR UNDELIVERED PARCELS

If tracking has not updated for 7 business days after dispatch, contact us and we will open an investigation with the carrier. Parcels confirmed lost in transit are replaced at no cost to you.

We cannot take responsibility for parcels marked as delivered by the carrier but reported missing. If this happens, contact us and we will help you file a claim with the carrier.

QUESTIONS

Email sales@clavishouse.com We respond within one business day.